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We want to make your experience with Quadrangle as smooth as possible. Browse frequently asked questions, resources, and general information about our processes right here, at your fingertips.

Resident Resources

Quadrangle tries to make moving as fun and as easy as possible. Our residents enjoy all of the perks of leasing from a professional property management company with an added personal touch. With Quadrangle, you can rest easy knowing that we do everything with our customers in mind. We’re here to help!

How do I pay my rent?

You should have received an email with your registration info. If you can’t find it, email quadrangle@wustl.edu and we will re-send it!

Check or money order: payments should be made to Quadrangle. Please be sure to mark your apartment address on your form of payment to ensure proper credit. This can be done by mailing your rent or by bringing it by the office 700 Rosedale Ave. Campus Box 1016 Saint Louis, MO 63112 between 8:30am and 5pm. If you’d like to drop it off during after hours, we have a drop slot right next to the front door of our office.

Online: submit electronic checks, set up an e-checking account or pay with a Visa, Mastercard, or Discover from any computer. You can even submit maintenance requests. Just log onto our website and click the ‘Pay Rent’ link. If you are paying your rent online, please create an account to use the resident portal. Once you are registered, you can login to your portal through the ‘Resident Login’ link at the top of our website. When you are setting up an online payment, you will be required to enter your bank account number and routing number. Some banks have different account and routing numbers for online checks. Please confirm with your bank that you have the correct payment information. Same with credit card set up. Online payments can be setup to withdraw monthly by selecting the ‘Automatic Recurring Payment’ option. You can also select to pay your rent manually each month by selecting the ‘One-Time Payment’ option. The payment screen in your resident portal provides more details about online payments.


When is rent due?

All rent is due and payable the 1st of each month. If you think that your rent may be late, please let us know by calling our leasing team at 314-935-9511. If rent is not paid by the 5th of the month, you will receive a late fee. If the full rent amount has not been paid by the 10th of the month, a second late fee will be assessed.

Do you send me a bill every month?

No, bills are not sent to residents each month. Please check your online access for balances.

Do I need renter's insurance?

This is a personal preference. Renter’s insurance is affordable and will provide you with an extra sense of security. Residents’ or guests’ personal property and vehicles are not insured under the apartment lease agreement. We strongly recommend that residents purchase insurance against loss or damage due to fire, flood, theft, vandalism, rain, water, criminal, or negligent acts of others or any other cause.

How do I submit a maintenance service request?

You can submit work orders online through your resident portal, or by calling our office at 314- 935-9465 during business hours (Monday-Friday 8:30am-5pm). For after-hours EMERGENCY work orders, please call 314-935-9511. DO NOT USE our online service for emergency service needs.

What is considered an emergency?

Emergencies are defined as follows:

• No electricity
• No hot water
• Frozen or burst pipes
• No heat (apartment temperature below 55 degrees)
• No air conditioning during a heat alert
• Water leaks that could damage your apartment or a neighbor’s apartment
• Clogged or broken toilet (in apartments that have only one bathroom)
• Broken window or exterior door
• Storm damage
• Sewer back-up
• Lock-out*

*1st lock out is $25.00 – additional charges will apply for additional lock outs.

When you call for emergency service, give the operator your name, address, apartment number, telephone number, and a description of the problem. You must then remain in your apartment until you are contacted by our maintenance staff, which will usually occur within 30 minutes or less.

Other Emergency Contacts:

Police, Fire, Medical Emergency – 9-1-1
Washington University Police –  314-935-5555
Electricity outage – AmerenUE 314-342-1000
Gas odors or leaks – Laclede Gas 314-621-6960

What is NOT considered an emergency?

Blown fuses and burned out interior lights are not considered emergency situations and should be addressed during normal office hours.

You are responsible for keeping a supply of 15 or 20 amp fuses and 60 watt bulbs on hand, as well as knowing how to replace them. We are happy to show you how to replace both fuses and bulbs.

Where do I receive packages?

The USPS, UPS, FEDEX etc. will first attempt to deliver to your apartment. If you are not home to accept, we will be happy to receive your package and notify you when it arrives.

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